NYC also has a list of COVID-19 Resources for People with Disabilities


Do you require assistance with your rent or mortgage?

If you are behind in your rent:

All eviction cases and warrants of eviction for not paying rent are suspended across New York State. There is a 90 day eviction moratorium in New York State as of March 20, 2020 until at least June 20, 2020. So you can NOT be evicted for at least three months even if you do not pay rent.

For more information on the Eviction Moratorium and additional Housing Help resources, you can call:

Statewide hotline: 833-503-0447, open 24/7. Referrals and information only, this line does not answer legal questions. This line will assist you in connecting to your local courts, clerks offices and other resources.

You can also read more Frequently Asked Questions and Answers through Met Council on Housing’s website here:

If you have a mortgage

Both the Federal government and the New York State government are working to establish relief programs for borrowers who are unable to pay their mortgage payments due to Coronavirus. 

The CARES Act provides that mortgage lenders and servicers will be allowed to provide up to 180 days of forbearance (payment deferral) on federally-backed loans for customers experiencing hardship related to the Coronavirus emergency.

Please contact your mortgage company directly to learn the most up to date information on the relief program.

If you are facing foreclosure

There is a 60 day moratorium on foreclosure proceedings. No additional action will take place for 60 days, as of March 18, 2020.

Legal Questions

If you have legal questions regarding your housing (eviction, foreclosure, or any other housing related concern) we recommend that you contact the following organizations to get answers to your questions:  


NYLAG is providing phone consultations at 212-613-5000.

Met Council on Housing

Met Council on Housing Tenants Rights Hotline (English and Spanish) at 212-979-0611.

  • Open: Mondays & Wednesdays from 1:30pm - 8:00pm and Friday 1:30pm - 5:00pm.


Are you having trouble paying your utility bills?

National Grid

National Grid has stopped overdue bill collection and service turn off activities through the end of April 2020. So even if you do not pay your National Grid bill your service will not be turned off for at least one year. For more information you can go to:

Cooling Assistance HEAP Benefit Program

You can apply for cooling assistance to buy and install an air conditioner or a fan for your home. Your household is allowed one or the other, and the price cannot be more than $800 with installation. Like HEAP funding, cooling assistance funds are limited and are distributed on a first-come-first-served basis.

You must be a U.S. citizen or a qualified alien with a documented medical condition that is aggravated by heat. You must also meet certain income guidelines. Review additional requirements to determine if you’re eligible to apply.

The HEAP Cooling Assistance benefit opens May 1, 2020.

Questions regarding the HEAP program should be directed to your HEAP Local District Contact or the OTDA Hotline at 1-800-342-3009 or [email protected].


Do you need to take time away from your job to care for yourself or a relative affected by Coronavirus?

In response to Coronavirus, New York State is guaranteeing workers job protection and financial compensation if you or your minor, dependent child are required to self-isolate and quarantine through an order from either the state of NY, the Department of Health, a local board of health, or any other government organization that has the authorization to require you to do so.  

To learn more, if you are required to quarantine because of yourself:

To learn more, if you are required to quarantine because of your minor, dependent child:

To learn more, if you are required to care for a family member who contracts Coronavirus:


Do you need free internet resources?


Charter is offering free Spectrum broadband and Wi-Fi access  for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. New student households do not have to pay installation fees. To enroll, call Spectrum at 844-488-8395.

Xfinity WiFi

Until further notice, all Xfinity WiFi Public Hotspots are now open to everyone on the “xfinitywifi” SSID. 

  • Public hotspots can be found in small/medium businesses and outdoors in commercial areas. 
  • Non-Xfinity subscribers need to accept Terms and Conditions to access the network and repeat when requested to continue to receive free unlimited access. 
  • Find a WiFi Public HotSpot on this map and learn more from Xfinity WiFi by going to:


How do I plan for my pet or service animal if I have a medical emergency?

Please visit the NYCEM pets planning page at to help plan ahead for your pets in case of a medical emergency.

Please note that this document is provided solely for your convenience. It does not replace the applicable laws, rules and regulations guiding this process. This document is current as of April 27, 2020 and will be updated with additional information as it becomes available.

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